Do you have an eCommerce store and want to give your conversions a significant boost?
If yes, you can easily do so by creating an effective FAQ page on your website.
Relevance of an FAQ page
An FAQ page will not just address the common questions of your customers regarding your products or business but also help you in various ways, such as:
- Alleviate any purchasing anxieties of the customers that your product page might not address directly
- Proactively reduce customer complaints and negative reviews about your products/company
- Delight your customers by answering their questions creatively
- Help build a level of trust and enhance customer satisfaction and loyalty
So, here are some of the most frequently asked questions from the customers that you can include on your FAQ page to avoid confusion and increase conversions.
Frequently Asked Questions
Question 1: My package was marked delivered, but I haven’t received it!
Answer: Sometimes USPS tracking information can be incorrect, and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime!
Question 2: How are shipping rates calculated?
Answer: For domestic shipping, we charge a $5.99 flat rate for products that cost below $30.
For products that cost $30 and above, we offer completely free shipping (within the contiguous United States).
Question 3: What is your Return Policy?
Answer: Unfortunately, due to the low-cost nature of our products, once an order has been shipped, we are unable to offer refunds, returns, or exchanges. All sales are final, and we reserve the right to refuse any returns at any time.
You can just copy and add these FAQs to your store’s website and let your customers or potential prospects find answers to their specific questions about your business processes.